Digital Delivery Policy

Last Updated: September 22, 2026

Better Guides primarily sells digital products, including digital books, guides, workbooks, templates, downloadable resources and other digital content.

Unless a product page specifically states otherwise, no physical product will be shipped and no courier delivery is required.

1. How Digital Products Are Delivered

After successful payment, your digital product may be delivered through one or more of the following methods:

• a download link on the order confirmation page;
• an email sent to the address used during checkout;
• access through your customer account, where available;
• another digital delivery method described on the product page.

2. Delivery Time

Most digital products are intended to become available shortly after successful payment.

In some cases, delivery may take longer because of:

• payment verification;
• email delays;
• technical processing;
• platform or payment-provider issues;
• security or fraud checks.

If your payment is successful but you do not receive access within a reasonable time, please contact Better Guides through our Contact page.

3. No Physical Shipping

Better Guides digital products do not require:

• courier delivery;
• shipping charges;
• physical delivery addresses for fulfilment;
• delivery tracking.

A billing address may still be requested during checkout by Shopify, payment providers, banks or card networks for payment verification purposes.

4. Email Address Responsibility

Customers are responsible for entering a valid and accessible email address during checkout.

Before contacting us about a missing delivery, please check:

• your inbox;
• spam or junk folders;
• promotions folders;
• the email address used during checkout.

5. Download Problems

If your download link does not work, the file is missing, or the digital product cannot be accessed, please contact us with:

• your order number;
• the email address used for purchase;
• the name of the product;
• a brief description of the issue.

We will make reasonable efforts to restore access or provide a working replacement file.

6. File Compatibility

Product pages may specify relevant:

• file formats;
• software requirements;
• device compatibility;
• usage instructions.

Customers should review these details before purchasing.

Better Guides is not responsible for device or software limitations that were clearly disclosed before purchase.

7. Re-Downloads and Access

Re-download availability may vary depending on the product and delivery method.

Customers should keep a secure backup of purchased files after downloading them.

Where technically possible, Better Guides may assist with restoring access to a legitimate purchase.

8. International Customers

Because our products are delivered digitally, customers may be able to purchase from outside India where the website and available payment methods permit.

Payment providers, banks or card issuers may apply currency-conversion or international transaction charges.

These charges are controlled by the relevant third party.

9. Refunds

Refunds, cancellations and issues involving digital delivery are governed by our Refund Policy.

10. Contact Us

If you need help accessing a purchased product, please contact us through the Better Guides Contact page.

Better Guides
Website: https://mybetterguides.com

Please include your order number and checkout email address so we can assist you faster.