CONTACT & HELP
We’re Here to Help
Have a question? Need support?
Whether it’s about your order, downloads, payments or a Better Guides resource, we’re here to help. Find a quick answer below or send us a message.
How Can We Help?
Find quick answers or send us a message. Choose a topic below to get started.
My Order
Order questions and purchase details.
Download Help
Missing files or trouble opening a download?
Payment Issues
Questions about a payment or confirmation.
Product Questions
Find the right guide for your next step.
Technical Support
Help with file access or website issues.
Other Questions
Something else? We’re here to help.
Find Help in 3 Easy Steps
A clear next step, whatever your question.
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Choose a Topic
Find the category that matches your question.
Choose a Topic -
Check Our Help Guides
Explore the quick answers and resources.
Check Our Help Guides -
Send Us a Message
Still need help? Tell us what’s happening.
Send Us a Message
Helpful Resources
Quick links to common questions and guidance.
Your Digital Downloads
Your order’s download instructions explain how to access the files included with your purchase. Keep your order email handy so you can return to those instructions.
- Look for your delivery email, including in spam and promotions.
- Check that you’re using the email address entered at checkout.
- If a link is missing or access isn’t working, send us your order email and order number so we can help.
Secure Payment. Clear Support.
Your payment information is protected and encrypted during checkout.
If a payment appears successful but you cannot find your order, check your confirmation email and contact us with the order email and payment reference. Please don’t send card details, passwords or one-time codes.
A Few Quick Answers
Start here for common questions about downloads, payments and using your Better Guides resources.
When will I get my download?
Check the delivery instructions and timing shown for your order. If the delivery email hasn’t arrived, check spam and promotions, then contact us using your order email.
What format will I receive?
File formats are listed on the product page and in your purchase details. Check those details before choosing an app to open your files.
Can I access files on a phone or tablet?
Use an app that supports the file format included with your purchase. If you have trouble opening a file, let us know your device and the error you see.
My payment went through but my order is missing
Check your inbox for the order confirmation and confirm the email used at checkout. Send us the order email and payment reference so we can investigate.
How do I contact support?
Use the message form on this page. Include your order number if you have one and describe what you need help with.
Can I download my files again?
Return to the download instructions for your order. Access and download limits can depend on the product and delivery settings. If the link is unavailable, contact us for help.
Instant Access
Follow your delivery instructions
Secure Payment
Shop with confidence
Secure Download
Your digital resources
Dedicated Support
A helpful next step