Privacy Policy

Last Updated: September 22, 2026

Better Guides (“Better Guides”, “we”, “our”, or “us”) operates https://mybetterguides.com and provides digital products including digital books, guides, workbooks, templates, downloadable resources and related digital content.

This Privacy Policy explains how we collect, use, share and protect personal information when you visit our website, make a purchase, create an account, subscribe to communications or contact us.

Better Guides is powered by Shopify, which provides the ecommerce platform used to operate our store.

1. Personal Information We May Collect

Depending on how you use the website, we may collect or process the following information:

Contact Information

• Name
• Email address
• Phone number where provided
• Billing address or other payment-related address information where required by checkout or payment providers

Order and Transaction Information

• Products viewed or purchased
• Order number
• Purchase history
• Transaction status
• Payment confirmation
• Discounts or promotional offers used

Payment Information

Payments are processed through third-party payment providers.

Better Guides does not normally receive or store your complete card, bank or payment credentials where those details are handled directly by payment providers.

We may receive information such as:

• payment status;
• payment method type;
• transaction reference;
• limited payment-related information needed to process or verify an order.

Account Information

If customer accounts are available, we may process information associated with your account, preferences and order history.

Communications

If you contact us, we may collect information you provide through:

• contact forms;
• customer support messages;
• email;
• other support channels we may offer.

Device and Usage Information

We and our service providers may automatically collect information such as:

• IP address;
• browser type;
• device information;
• pages viewed;
• interactions with the website;
• referring pages;
• cookies and similar technologies.

2. How We Collect Personal Information

We may collect information:

• directly from you;
• automatically when you use our website;
• through Shopify;
• through payment providers;
• through analytics, marketing or other technology providers;
• from services you choose to interact with.

3. How We Use Personal Information

We may use personal information to:

Process Purchases and Deliver Digital Products

This includes:

• confirming payments;
• processing orders;
• providing digital download or access information;
• restoring access to legitimate purchases;
• handling order-related problems.

Provide Customer Support

We may use your information to:

• respond to questions;
• investigate missing downloads;
• resolve payment or order issues;
• provide technical assistance relating to purchased products.

Operate and Improve the Website

We may use usage and technical information to:

• maintain website functionality;
• improve navigation and user experience;
• understand which products or pages customers find useful;
• diagnose technical problems;
• improve our products and services.

Security and Fraud Prevention

Information may be processed to:

• verify transactions;
• prevent unauthorized purchases;
• detect fraud or suspicious activity;
• protect our customers, website and business.

Marketing and Communications

Where permitted by law or where you have provided appropriate consent, we may send:

• newsletters;
• new product announcements;
• practical tips;
• promotional offers;
• other Better Guides updates.

You can unsubscribe from promotional emails using the unsubscribe option included in those messages.

Transactional communications relating to purchases, payments, downloads or account activity may still be sent where necessary.

Legal and Compliance Purposes

We may use personal information where reasonably necessary to:

• comply with applicable laws;
• respond to lawful requests;
• enforce our policies;
• establish or defend legal rights;
• prevent abuse or unlawful activity.

4. How We Share Personal Information

We may share information with third parties where reasonably necessary to operate Better Guides.

These may include:

Shopify

Our store is hosted on Shopify.

Shopify processes information required to provide ecommerce, checkout, account, security and related functionality.

You can review Shopify's privacy information through Shopify's own privacy resources.

Payment Providers

Payment information may be processed by third-party payment providers, banks, card networks or payment gateways used at checkout.

These providers process information under their own privacy and security practices.

Service Providers

We may use third parties that provide services such as:

• website hosting;
• email delivery;
• digital product delivery;
• analytics;
• customer support;
• fraud prevention;
• cloud storage;
• marketing technology.

We provide them only with information reasonably necessary for the relevant service.

Legal Requirements

We may disclose information where required to:

• comply with law;
• respond to valid legal process;
• protect our rights;
• prevent fraud or abuse;
• protect customers or others.

5. Digital Product Delivery

Better Guides primarily sells digital products.

We do not generally require physical shipping information for product delivery.

However, Shopify, payment providers, banks or card networks may request billing address, phone number or related information for payment verification, fraud prevention or regulatory purposes.

Digital products may be delivered through:

• email;
• download links;
• order confirmation pages;
• customer accounts;
• another digital delivery method stated on the product page.

6. Cookies and Similar Technologies

Better Guides and our service providers may use cookies and similar technologies to:

• remember preferences;
• maintain website functionality;
• understand site usage;
• improve performance;
• prevent fraud;
• measure marketing activity;
• provide relevant advertising where permitted.

Your browser may allow you to manage or block certain cookies.

Blocking some cookies may affect website functionality.

7. Marketing Choices

You may opt out of promotional email communications at any time using the unsubscribe link contained in our marketing emails.

You may still receive non-promotional communications necessary for:

• purchases;
• payments;
• downloads;
• account security;
• customer support.

Where applicable privacy laws provide additional advertising or data-sharing rights, you may exercise those rights using the tools made available through our website or Shopify.

8. Children's Privacy

Better Guides may offer products intended for parents, families, children or educational use.

However, purchases, accounts and direct transactions on the website are intended to be completed by adults or with appropriate parent or guardian involvement.

We do not knowingly seek to collect personal information directly from children in violation of applicable law.

If you believe a child has provided personal information improperly, please contact us through our Contact page so we can review the matter.

9. Data Security

We take reasonable measures to protect personal information.

Our website and ecommerce infrastructure rely on Shopify and other third-party technology providers that use their own security measures.

However, no online system, transmission or storage method can be guaranteed to be completely secure.

Customers should:

• protect account credentials;
• use secure devices and networks;
• avoid sending sensitive payment information through ordinary support messages.

10. Data Retention

We may retain personal information for as long as reasonably necessary to:

• provide products and services;
• maintain purchase records;
• provide support;
• comply with legal or tax obligations;
• prevent fraud;
• resolve disputes;
• enforce agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

11. Your Privacy Rights

Depending on where you live and applicable law, you may have rights relating to your personal information, which may include the right to:

• request access to certain personal information;
• request correction of inaccurate information;
• request deletion where legally available;
• withdraw consent where processing relies on consent;
• object to or restrict certain processing;
• opt out of certain marketing or advertising uses;
• submit a privacy complaint.

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before processing certain requests.

12. Relationship With Shopify

Shopify collects and processes information necessary to provide and improve its ecommerce services.

Information submitted through Better Guides may be processed by Shopify and its service providers, including in countries other than your own.

For information about Shopify's privacy practices and available privacy rights, please review Shopify's official privacy resources.

13. Third-Party Websites and Services

Better Guides may link to third-party websites, software, AI tools, productivity platforms or other services.

These services operate independently and have their own privacy policies.

Better Guides is not responsible for the privacy practices of third parties that we do not control.

You should review the privacy terms of any third-party service before providing personal information to it.

14. International Data Processing

Some service providers used by Better Guides may process or store information outside the country where you live.

Where required, such transfers will be handled using mechanisms permitted by applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our:

• products;
• technology;
• service providers;
• business practices;
• legal obligations

change.

The current version will be published on this page with the updated Last Updated date.

16. Contact Us

For privacy questions, requests or concerns, please contact Better Guides through our Contact page:

Better Guides
Website: https://mybetterguides.com

A branded support email may also be added to this policy once available.